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Conflict Resolution Foundations

This course will teach learners how to approach conflict constructively, using communication and empathy to resolve disputes peacefully.

 

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Gratitude (4)

Course Overview

Learners will start by diving into the definition of conflict and discovering different types of conflict.The learner will uncover common sources and explore both the upsides and downsides of conflicts. Learners will define different responses to conflict while identifying their own conflict styles. Learners will additionally learn how to manage emotions and stay calm with mindfulness techniques, sharpen self-awareness and empathy, learn to avoid assumptions, and take different perspectives. Learners will have improved conflict resolution skills by course completion, ready to handle the conflicts that life throws their way.

 

Module

1

Understanding Conflict

In this module, learners will delve into understanding conflict and its causes, including emotional hot buttons, how to handle them, and keeping cool. The lessons focus on the importance of using 'I statements,' addressing unresolved issues, and striving for peace and compromise. These lessons highlight how self-awareness and empathy prevent misunderstandings and manage conflicts. Finally, Learners will see how honest communication and empathy improve teamwork, friendships, interpersonal skills, and promotes personal growth.

Module

2

Causes of Conflict

In this module, learners will explore the connection between emotions and conflict by uncovering the causes of conflicts and practicing active listening. Lessons focus on teaching learners how to handle conflicts correctly through techniques such as using 'I' statements, striving for compromise, and understanding social cues. By utilizing mediators and voting, learners will learn to manage tensions and enhance teamwork. The module demonstrates how empathy and effective communication can prevent misunderstandings, strengthen relationships, foster personal growth, and improve interpersonal skills.

Module

3

Managing Emotions in Conflict

Module 3 focuses on emotions, exploring their impact on behavior and relationships. Learners will identify daily emotions and practice empathy to better understand and respond to others' feelings. Learners will engage in self-reflection, learn cool-down techniques, and practice positive self-talk to manage stress and boost confidence. The lessons aim to develop skills in emotion regulation and teamwork, helping learners handle conflicts more effectively and build stronger, more supportive relationships.

Module

4

Perspective Taking and Empathy

In this module, learners will explore how to understand and appreciate different perspectives. They will begin to understand how their own life experiences and backgrounds influence their view points. Learners will practice identifying and setting aside biases, asking open-ended questions, and gaining deeper insights into others' thoughts and feelings. The lessons highlight the importance of respecting diverse opinions, using positive self-talk, and actively listening to foster stronger connections. By the end of the module, learners will be equipped with tools to navigate conflicts.

Meet Course Creator, Ali Dareneau

As an English teacher with dual degrees in Psychology and English Education, I enjoy helping students reach their potential, especially when it comes to English Language Arts. With over 16 years of classroom experience and working with education-based companies, I bring creativity and enthusiasm to the classroom and beyond. I earned a Bachelor's degree in Psychology in 2007 and completed my Masters's degree in English Education in 2013 which have both shaped me into the passionate educator I am today. My professional experience as an English teacher, curriculum designer, and writer demonstrates my passion for reading and writing and solidifies my belief that all students can strengthen their reading and writing skills no matter what level they begin their journey.

Ali Dareneau

Meet Course Creator, Dr. Kymberli Barker

Dr. Barker is the single mother of two fantastic young men, and they are her priority in life. She holds degrees in biochemistry, math, forensics, and psychology. She is a consultant and a professor at multiple colleges, teaching with the Citadel, and Johns Hopkins Center for Talented Youth, in psychology, criminal justice, and neuroscience and providing international educator training. Her psychology specializations are police, the US Military, and first responders. Her personal focus is child advocacy. She developed the Guardian ad Litem/(GAL)/CASA program for the Eastern Band of Cherokee Indians and is tribally and state sworn as a GAL. She lives at the beach with her newly adopted puppy and they both love playing in the water. Her favorite thing is being a mom.

Kymberli