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Course on Resolving Conflicts Effectively

Conflict Resolution Foundations


Develop skills in identifying conflict and deescalation techniques.

Course Overview Play Icon

  • tickStrategies: Develop approaches to handle conflict constructively through communication and empathy.
  • tickEmotions: Manage emotions in conflict using mindfulness and positive self-talk.
  • tickListening: Build skills in active listening and perspective-taking to reduce misunderstandings.
  • tickProblem-Solving: Practice negotiation and problem-solving for mutually beneficial outcomes.
  • tickEmpathy: Recognize the crucial role of empathy in resolving conflicts and nurturing relationships.

Module Overview

Module

1

Understanding ConflictAudioicon

  • Recognize the Nature and Sources of Conflict: Understand what conflict is and identify common sources relevant to adolescents, including emotions' role in disagreements with peers and family.
  • Manage Emotional Triggers and Stay Calm: Identify personal emotional triggers and develop strategies like mindfulness and "I" statements to express feelings without escalating the situation.
  • Assess and Improve Personal Conflict Styles: Evaluate your own conflict style—passive, assertive, or aggressive—and practice assertive communication to handle disputes constructively.
  • Develop Strategies for Conflict Resolution: Learn negotiation and compromise skills to find win-win solutions in conflicts with friends and family members.
  • Transform Conflict into Growth Opportunities: Explore how effectively resolving conflicts can lead to personal development, better communication, and stronger relationships through empathy.

Module

2

Causes of ConflictAudioicon

  • Enhance Active and Reflective Listening Skills: Develop listening techniques to prevent misunderstandings and de-escalate conflicts in relationships with friends and family.
  • Understand Non-Verbal Communication: Recognize and interpret body language and silent signals to better understand others during disagreements.
  • Practice Perspective-Taking and Empathy: Learn to see situations from others' viewpoints to reduce tensions and foster stronger connections.
  • Learn Mediation Techniques: Explore how mediation can help resolve conflicts and know when to involve a trusted mediator.
  • Build Teamwork and Collaboration Skills: Improve group decision-making abilities to effectively navigate conflicts in team settings like school projects or sports.

Module

3

Managing Emotions in ConflictAudioicon

  • Identify and Label Emotions Accurately: Learn to recognize your feelings to understand how they influence actions during conflicts.
  • Develop Emotional Self-Regulation Techniques: Practice mindfulness, positive self-talk, and other strategies to manage stress and stay calm in challenging situations.
  • Enhance Empathy Through Emotional Awareness: Recognize others' emotions to improve relationships and prevent conflicts from escalating.
  • Use Emotions Constructively: Transform negative feelings into positive outcomes by using them to inform better decision-making in conflicts.
  • Boost Confidence in Conflict Resolution: Replace negative thoughts with positive affirmations and engage in self-care to handle disputes more effectively.

 

Module

4

Perspective Taking and EmpathyAudioicon

  • Improve Perspective-Taking Skills: Understand and appreciate diverse viewpoints in conflicts with peers and family members.
  • Use Open-Ended Questions to Foster Dialogue: Encourage open communication by asking questions that promote deeper understanding during tough conversations.
  • Manage Difficult Conversations Calmly: Learn strategies to stay composed and focused when discussing challenging topics, reducing anxiety and misunderstandings.
  • Apply Empathy in Real-Life Conflicts: Use empathy to transform disagreements into opportunities for stronger relationships and mutual respect.
  • Strengthen Collaborative Problem-Solving: Balance different perspectives and work together to resolve conflicts effectively in group settings.

 

Meet the Course Creator, Ali Dareneau

As an English teacher with dual degrees in Psychology and English Education, I enjoy helping students reach their potential, especially when it comes to English Language Arts. With over 16 years of classroom experience and working with education-based companies, I bring creativity and enthusiasm to the classroom and beyond. I earned a Bachelor's degree in Psychology in 2007 and completed my Masters's degree in English Education in 2013 which have both shaped me into the passionate educator I am today. My professional experience as an English teacher, curriculum designer, and writer demonstrates my passion for reading and writing and solidifies my belief that all students can strengthen their reading and writing skills no matter what level they begin their journey.

Ali Dareneau

Meet the Course Creator,
Dr. Kymberli Barker

Dr. Barker is the single mother of two fantastic young men, and they are her priority in life. She holds degrees in biochemistry, math, forensics, and psychology. She is a consultant and a professor at multiple colleges, teaching with the Citadel, and Johns Hopkins Center for Talented Youth, in psychology, criminal justice, and neuroscience and providing international educator training. Her psychology specializations are police, the US Military, and first responders. Her personal focus is child advocacy. She developed the Guardian ad Litem/(GAL)/CASA program for the Eastern Band of Cherokee Indians and is tribally and state sworn as a GAL. She lives at the beach with her newly adopted puppy and they both love playing in the water. Her favorite thing is being a mom.

Kymberli Barker